Terms of Use
Terms and Conditions of Sale
Article 1 – Definitions
These Terms and Conditions of Sale (hereinafter the “Terms”) are provided by YNS ECOM LIMITED.
The following terms shall have the following meanings:
“Site”: the website lyvonaquebec.comand all of its pages, exclusively owned by the Company.
“Products” or “Services”: all products (goods) and services available for purchase or subscription on the Site.
“Seller”: Lyvona, the legal entity offering its Products or Services on the Site.
“Customer”: any individual or business purchasing Products or Services on the Site.
“Consumer”: any natural person acting for purposes outside their trade, business, or profession.
Any internet user visiting the Site who is interested in the Products and Services offered by the Seller is encouraged to read these Terms carefully and to save or print them before placing an order.
The Customer acknowledges that they have read and fully accepted these Terms.
Article 2 – Application of the Terms and Purpose of the Site
The Seller reserves the right to modify these Terms at any time by publishing a new version on the Site.
The Terms applicable to the Customer are those in effect on the date the order was placed on the Site.
Legal information regarding the Site’s publisher, hosting provider, the collection and processing of personal data, and the Site’s terms of use is provided in the Legal Notice and Privacy Policy available on the Site.
This Site offers online sales of consumer goods and related products.
Access to the Site is free of charge for all Customers. Any purchase of a Product or Service constitutes full acceptance of these Terms. Such acceptance may consist, for example, of checking a box indicating acceptance of the Terms before payment. This action shall have the same legal validity as a handwritten signature.
By accepting these Terms, the Customer confirms that they have the legal capacity to enter into a contract. If the Customer is a minor or otherwise lacks legal capacity, they declare that they have authorization from a parent, guardian, or legal representative.
The Customer acknowledges the evidentiary value of the Seller’s automated recording systems and agrees not to contest them unless the Customer can provide proof to the contrary.
Any order placed constitutes unconditional acceptance of these Terms, which take precedence over any other document unless otherwise expressly agreed in writing.
Article 3 – Customer Service
You can contact customer service for this Site by email at: lyvonateam@gmail.com
The Customer must include their first name, last name, the subject of the request, and the order number in the email.
For professional inquiries (partnerships, media, or contractual proposals), the Company can only be contacted by email at lyvonateam@gmail.com.
Article 4 – Ordering Process and Description of the Purchase Procedure
The Products and Services offered are those listed in the catalog published on the Site. Each Product is accompanied by a description prepared by the Seller based on information provided by suppliers.
Photos on the Site are for illustrative purposes only and may differ slightly from the actual Products due to screen settings, lighting, angles, or photographic conditions.
The “Cart” refers to the virtual space containing the Products or Services selected by the Customer for purchase.
To place an order, the Customer selects one or more Products and adds them to the Cart. The Cart can be modified at any time before final confirmation.
The Customer places the order on the Site by checking out, entering contact information, selecting a shipping method, entering billing and payment details, and confirming the order.
A complete summary of the order is displayed before final confirmation. The Customer may modify any information before payment.
The sale is considered final once the Customer has confirmed the order, accepted these Terms, and completed payment using the selected payment method.
The order validation date is the date on which full payment is actually received.
Article 5 – Prices and Payment Terms
Unless otherwise stated, the prices displayed on the Site are in the currency indicated on the Site at checkout and include applicable taxes where required, excluding shipping and handling fees unless otherwise specified.
The Seller reserves the right to change prices at any time. However, the price displayed on the Site on the day the order is placed shall be the only price applicable to the Customer.
The Customer may pay using the methods available on the Site, including credit card, Apple Pay, PayPal, or other payment methods offered at checkout.
Payments are processed through secure third-party payment providers. The Site does not have direct access to the Customer’s payment details.
Order confirmations and invoices are stored on a reliable and durable medium and may be used as proof of communications, orders, payments, and transactions between the parties.
Article 6 – Deliveries
Shipping costs are shown to the Customer before payment.
Orders may be shipped to the countries listed at checkout.
Delivery times displayed on the Site are estimates only and may vary depending on the carrier, destination, customs clearance, weather conditions, holidays, or other events beyond the Seller’s control.
Unless otherwise stated on the Site or in the Product description, the Seller agrees to deliver the Products within a maximum of 30 days from the date of order confirmation.
If a package is returned to the Seller due to an incorrect, incomplete, inaccessible, or refused address, the Seller may contact the Customer to arrange either reshipment at the Customer’s expense or a refund excluding shipping fees, where applicable.
In the event of a delivery error or a request for an exchange, the Product must be returned in its entirety and in good condition.
If tracking shows that a package has been delivered but the customer claims not to have received it, the seller may request additional supporting information before reviewing the claim and determining an appropriate commercial solution.
Article 7 – Returns, Cancellations, and Refunds
The Customer may request a return within 14 days of the delivery date.
To be eligible for a return, the Product must be unused, in its original condition, and returned in its original packaging.
Return shipping costs are the responsibility of the Customer unless otherwise required by applicable law.
Refunds will be issued using the original payment method unless another method is agreed upon.
The Seller reserves the right to withhold the refund until the returned Product has been received or until the Customer provides proof of return shipment.
Products that are damaged due to misuse, improper handling, or use beyond what is necessary to inspect their nature and characteristics may not be eligible for a full refund.
To request a return or refund, the Customer must contact: lyvonateam@gmail.com
Article 8 – Product Warranty
The Customer is entitled to any mandatory legal warranties provided under applicable consumer protection laws.
If a Product is defective, damaged, or does not conform to the order upon delivery, the Customer must contact the Seller as soon as possible and provide supporting evidence.
Where required by applicable law, the Seller may offer a replacement, a refund, or another appropriate remedy.
Any commercial warranty, if applicable, is limited to 30 days from the date of purchase under normal conditions of use and excludes failures caused by external factors, misuse, negligence, or unauthorized modifications.
In such cases, the Seller agrees, where appropriate, to replace the defective part or Product.
Article 9 – Liability
The Seller shall not be held liable for failure to perform its obligations where such failure results from an event of force majeure or any event beyond its reasonable control.
The selection and purchase of a Product or Service remain the sole responsibility of the Customer.
The Seller shall not be liable for indirect damages, including but not limited to loss of profits, loss of opportunity, loss of data, or business interruption resulting from the use of the Site or the Products.
The Seller shall also not be liable for any malfunction, temporary inaccessibility, improper use of the Site, unsuitable equipment, or third-party content accessible through links on the Site.
Article 10 – Force Majeure
Any event beyond the reasonable control of the parties, which could not have been reasonably foreseen or avoided and which prevents the performance of contractual obligations, shall be considered a force majeure event.
In the event of force majeure, fulfillment of the order may be suspended.
If such event continues for more than 90 calendar days, either party may cancel the order by written notice.
In such a case, neither party shall be entitled to claim damages, unless otherwise required by law.
Article 11 – Intellectual Property Rights
All elements of the Site, including text, graphics, logos, icons, images, videos, and software, are the property of the Seller or are used with proper authorization.
Any reproduction, distribution, modification, publication, or use, in whole or in part, without prior written authorization is strictly prohibited.
Any unauthorized use may constitute infringement and may result in legal action.
Article 12 – Processing of Personal Data
The Company collects customer data for the following purposes:
a) processing and tracking orders;
b) contacting the Customer regarding orders, customer service, or updates;
c) improving the Site, Products, and user experience, including through cookies.
Collected data may be processed by third-party service providers responsible for hosting, payments, packaging, shipping, and customer support, including Shopify Inc.
Data is retained only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.
In accordance with applicable privacy laws, including PIPEDA where applicable, the Customer has the right to access, correct, or request the deletion of personal data.
The Customer may exercise these rights by contacting: lyvonateam@gmail.com
Article 13 – User Comments and Other Submissions
If the Customer submits ideas, suggestions, proposals, or other materials—whether online, by email, by mail, or otherwise—the Customer grants the Company the right to edit, copy, publish, distribute, translate, and otherwise use such content in any medium.
The Company is under no obligation to keep comments confidential, pay compensation for them, or respond to them.
The Company may monitor, edit, or remove content that it considers unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
The Customer agrees not to post content that infringes on the rights of third parties, contains malware, uses a false identity, or otherwise misleads the Company or third parties.
The Customer remains solely responsible for the comments posted and their accuracy.
Article 14 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
These Terms constitute the entire agreement between the Customer and the Company regarding the sale of Products and Services on the Site.
Article 15 – Governing Law and Dispute Resolution
These Terms are governed by the laws of Hong Kong, unless mandatory consumer protection laws of the Customer’s province, state, or country of residence apply.
Before initiating formal proceedings, the Customer is encouraged to contact the Seller directly at lyvonateam@gmail.com to seek an amicable resolution.
Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.
Any dispute relating to the validity, interpretation, performance, or termination of these Terms shall be subject to the jurisdiction of the competent courts of Hong Kong, unless otherwise required by mandatory law.
The Seller reserves the right to take legal action in the event of fraud, attempted fraudulent purchases, stolen or forged payment methods, or other unlawful activity.
Compensation
The Customer agrees to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, service providers, suppliers, and agents from and against any claim, demand, liability, damage, cost, or expense, including reasonable legal fees, arising out of the Customer’s breach of these Terms or misuse of the Site or Products.